Returns & Exchanges
Before you return a Creative Bee product, please take a moment to understand how our products are made. Our products are handcrafted by artisans, resulting in each product being unique and slightly different from each other. Let's not think of an irregular weave or print or a stitch as a defect.
In spite of these variables, at Creative Bee we stand behind the quality of our products and we will replace the product if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.
Please note that Exchange or Refund will not be made against the non-returnable items, unless there is a quality issue, defect or different from its description.
- Stoles & Dupattas
Creative Bee reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year.
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:
- You can return/exchange in 7 days after the date of delivery.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Creative Bee will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.
- Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.
- All products must be sent to our office in Hyderabad, India.
Please ship to the following address:
Reverse Pick-Up Policy
We do not have a Reverse pick-up facility as of now, so in case of a return the customer will need to send it back to us.
- You can call us on +91 6303157791 (from 10:30 am - 7:00 pm) or e-mail us at email@example.com within 3 days from the date of delivery.
- Please mention your order number in the subject line to help us quickly process your returns/exchanges.
- Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged and is in a saleable condition.
- We request you to maintain the original packaging of the items to be returned, including the Creative Bee tags.
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
- After the receipt of item(s), your request for returns/exchanges would be processed.
- In the case of returns, banks normally take 3 - 5 business days to process a refund once it has been initiated from our end.
- In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.
For more details please call us on our customer care number +91 6303157791 (from 10:30 am - 7:00 pm) or e-mail us at firstname.lastname@example.org.
For Credit Card/Debit Card/Net banking Transactions:
As the charge on your credit card / account would have already been done online at the time of purchase and payment authorisation, we will provide a refund into the original mode of payment.
If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Creative Bee has erroneously sent you a wrong item / colour / size.
Refunds will only be done in the following cases:
- Genuine sizing issues, only for unused garments with tags. Please review our size guides carefully before making your purchase.
- Genuine quality issues.
- Packages lost in transit.
- In case Creative Bee discovers any mis-pricing in its online catalogue and the price charged to you is higher than the actual price.
- In case Creative Bee discovers that a wrong item has been shipped to you.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
No refunds will be given in the following cases:
- In case of minor design and colour variations. With handloom products there will always be some variation between products.
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box address.
- After 3 failed delivery attempts by the courier.
- Package refused by recipient.
- Products returned in a used or damaged condition.